Payment processing for events, venues and entertainment

Why events get extra scrutiny

Events are a future-delivery business: customers pay today for something that happens weeks or months later. If an event is postponed or cancelled, refunds and disputes can arrive all at once. That's why processors look closely at:

• How far ahead you sell tickets or take deposits
• Your refund and cancellation policies
• Typical ticket prices and event sizes
• Your history of past events

Some event accounts carry a reserve or delayed funding until the event takes place. Our guide to payment holds and reserves explains how they work.

Ways to get paid

• Online payments for tickets and registrations
• Deposits and invoices for private bookings and venue hire
• In-person payments at the door, the bar and merchandise stands
• Payment links for sponsors, vendors and group bookings

Reduce disputes

• Publish clear refund, transfer and cancellation terms.
• Send confirmations with the date, venue and terms.
• Communicate early and clearly if an event changes.
• Use a billing descriptor attendees will recognise.

Event payments with Zeyla

Zeyla reviews applications from venues, promoters, festivals, conferences, event planners and entertainment businesses. Applying is free, takes about 3 minutes, and a payments specialist will reply within 2 business days.

Start your application.