Shopify Payments doesn't support every industry. If your store isn't eligible, or your Shopify Payments account was closed, Shopify lets you add a third-party payment provider instead, and a dedicated merchant account from a high-risk specialist is usually a better long-term fit.
Shopify's eligibility rules list business types that can't use Shopify Payments, including cannabis and related products, prescription drugs, tobacco, firearms and weapons, cryptocurrencies, adult products, gambling, and "pseudo pharmaceuticals" that make health claims no regulator has verified. The exact list varies by country.
Stores that aren't eligible can keep selling on Shopify by adding a third-party payment provider. Shopify charges an extra transaction fee when you use a third-party provider, and the rate depends on your Shopify plan, so include it when you compare costs.
Based on Shopify's Shopify Payments eligibility page, reviewed November 2026. Shopify may change its policies at any time. Shopify is a trademark of Shopify Inc. Zeyla is not affiliated with Shopify.
Lab-tested CBD sellers who need a processor that understands hemp compliance.
CBD merchant accounts →Supplement brands, including those with trial or auto-ship offers.
Nutraceutical accounts →Recurring billing businesses that need clear terms and stable processing.
Subscription accounts →Tell us about your business in about 3 minutes. It's free to apply.
A payments specialist reviews your application and asks for any documents needed.
Once you're approved, we help you connect your website checkout or card terminal.
Accept cards with a processor that knows your industry.
Shopify Payments has eligibility rules that exclude some business types, and those rules vary by country. Shopify can also review an account after signup if sales activity, refunds or chargebacks change. Shopify's notice to you should give the specific reason.
Usually, yes. Shopify lets stores that aren't eligible for Shopify Payments accept cards through a third-party payment provider. Tell us about your store when you apply and we'll explain how your checkout would connect.
Usually owner ID, business registration documents, a bank letter or voided check, and recent bank and processing statements. See the full approval checklist.
No. Zeyla is an independent payment processing company and is not affiliated with Shopify Inc.
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