Frequently Asked Questions
Quick answers about applying, accepting payments, pricing, and security at Zeyla.
Applying & EligibilityCards & PaymentsSecurity & PrivacyFees & PricingReview & Next StepsYour BusinessSupport
1. Applying & Eligibility
Q1. How do I apply?
Complete the four-step application on our Apply page. It takes about 3 minutes.
Q2. Does it cost anything to apply?
No. Applying is free, and there's no obligation to sign up.
Q3. Do I need a website to apply?
No. If you don't have one yet, tick "I don't have a website yet" on the application.
Q4. Do I need any documents to apply?
Not to apply. After reviewing your application, your payments specialist will tell you exactly what's needed for your business.
2. Cards & Payments
Q1. Can I accept payments online and in person?
Yes. Zeyla supports online payments (e-commerce, invoicing and payment links), in-person payments (card terminals and point of sale), or both.
Q2. Which cards can I accept?
Major credit and debit cards. Your specialist can confirm the full list of payment methods for your setup.
Q3. Do you work with high-risk businesses?
Yes. Zeyla offers processing for high-risk industries. Describe your business in the application and a specialist will review it.
Q4. Can I switch from my current processor?
Yes. Tell us which processor you use today in the application, and your specialist will talk you through switching.
3. Security & Privacy
Q1. How is my application protected?
Applications are encrypted in transit and at rest, and only authorized Zeyla staff can access them.
Q2. Will Zeyla ever ask for card numbers or passwords?
No. Our application never asks for them. If anyone asks for them in Zeyla's name, don't share them and contact us.
Q3. How is my information used?
To review your application and contact you about it, as described in our Privacy Policy.
4. Fees & Pricing
Q1. How much does Zeyla cost?
Pricing depends on your business type and processing volume. A specialist reviews your application and shares pricing tailored to your business.
Q2. Will I see pricing before I commit?
Yes. Applying carries no obligation, and you'll review your pricing before agreeing to anything.
Q3. Why do you ask about my volume?
Your monthly volume and typical transaction sizes help us tailor pricing to your business.
5. Review & Next Steps
Q1. What happens after I apply?
A payments specialist reviews your application and reaches out within 2 business days.
Q2. Can I finish my application later?
Yes. Your progress is saved in your browser, so you can pick up where you left off on the same device.
Q3. Can I change my answers before submitting?
Yes. The final step shows everything you entered, with an Edit link for each section.
6. Your Business
Q1. What types of businesses do you work with?
Retail, restaurants, software, professional services, healthcare, travel and many more, including high-risk industries.
Q2. Can a new business apply?
Yes. Enter 0 for years in business if you're just getting started.
Q3. Who should fill out the application?
Ideally an owner or someone authorized to act for the business, since we'll contact them about the application.
7. Support
Q1. How can I contact Zeyla?
Use the form on our Contact page, or email sales@zeyla.com.
Q2. When will I hear back?
Application reviews come back within 2 business days. For anything else, use the Contact page and our team will get back to you.
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